> For the complete documentation index, see [llms.txt](https://docs.softaim.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.softaim.gg/draft/fortnite/memez/common-errors.md).

# Common Errors

### Fix common issues

{% hint style="info" %}
Most launch issues come from Windows security settings or missing dependencies.
{% endhint %}

<details>

<summary>Loader or menu does not open</summary>

Check these first:

* Windows Defender is fully off
* No third-party antivirus is installed
* Conflicting anti-cheat is removed
* Reputation-based protection is off
* The game uses **Borderless** or **Windowed**
* **Secure Boot** is disabled
* Virtualization is enabled
* **Hyper-V** is enabled

Fix anything missing, then restart your PC and try again.

</details>

<details>

<summary>Install required files</summary>

Update both dependencies before testing again.

<a href="https://aka.ms/vs/17/release/vc_redist.x64.exe" class="button secondary" data-icon="download">Download Visual C++ Redistributable</a> <a href="https://www.microsoft.com/en-us/download/details.aspx?id=35" class="button secondary" data-icon="download">Download DirectX</a>

Install both packages.

Restart your PC after setup.

</details>

<details>

<summary>Synchronize time in Windows error</summary>

If you see a time sync error:

1. Press `Windows` + `I`.
2. Open **Time & language**.
3. Open the clock sync section.
4. Press **Sync now**.

Run the loader again after that.

</details>

<details>

<summary>Loader cannot connect to the servers</summary>

This can happen because of your network route.

Run the loader with a VPN enabled.

If the loader finishes, you can disable the VPN later.

</details>

<details>

<summary>Conflicting anti-cheat is still installed</summary>

These tools can interfere with Memez:

* **FACEIT**
* **Riot Vanguard**
* **GameGuard**
* **ACE (AntiCheatExpert)**

Remove them from **Settings** → **Apps** → **Installed apps**.

Restart your PC before testing again.

</details>


---

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